Hogeschool van Amsterdam

Centre for Applied Research on Business and Economics

Making online products more tangible

the effect of product presentation formats on product evaluations

Article

Although several studies have looked at the effects of online product presentations on consumer decision making, no study thus far has considered a potential key factor in online product evaluations: tangibility. The present study aims at filling this gap by developing and testing a model that relates different online product presentation formats to the three-dimensional concept of product tangibility. We test how the three tangibility dimensions influence perceived diagnosticity and, eventually, online purchase intentions.

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Reference Verhagen, T., Vonkeman, C., & van Dolen, W. (2016). Making online products more tangible: the effect of product presentation formats on product evaluations. Cyberpsychology, behavior, and social networking, 19(7), 460-464. https://doi.org/10.1089/cyber.2015.0520