Work-related care

In order to prevent absence due to illness, or absenteeism, as much as possible, the AUAS uses a number of service providers in the field of work-related care.

A number of services are provided by the Occupational Health & Safety Service. The AUAS uses internal or external service providers to provide other services. These services include coaching, staff welfare, professional advice, psychological interventions, physical interventions, workplace assessment and multidisciplinary interventions.

The Work-related Care Provider Guide (PDF) contains information on who provides what type of care. Depending on the type of care, this may implemented at the proposal of the occupational physician or at your suggestion following approval by your supervisor. Each type of care in the guide outlines who must approve the implementation of care. If you wish to consult your occupational physician in advance, then naturally this is a possibility. Please visit the Occupational Health & Safety Service page find out who your occupational physician is.

Coaching can help in cases of a disrupted work-life balance or if symptoms of burnout arise. As a result, absenteeism can be prevented or limited. To this end, the AUAS has employs a number of certified coaches at the AUAS Academy for these tracks, who will also be able to refer you to other certified external coaches. You are free to choose your own coach and you can always make an appointment with one of the AUAS coaches. Consultations on coaching programmes with external coaches will require prior approval from your supervisor.

If you are ill, travelling from home to work can be an obstacle to actually getting to work, to reintegrate or resume your responsibilities. If this is the case, you will be able to speak to your supervisor about whether temporary taxi transport (up to six weeks) would provide a solution. At the proposal of your supervisor, the HRM employee of your department will subsequently arrange taxi transportation to allow you to travel to work and back home. HRM will organise taxi transport at the request of your supervisor.

Information for HRM and supervisors
The following companies can be contacted for the booking of taxis for work-related care: Connexxion, TCA and Taxi Electric. Wheelchair accessible taxis are available from Connexxion and Taxi Electric. TCA does not have wheelchair accessible taxis, however foldable wheelchairs can be transported in the taxi. Invoices for taxi rides will be accounted to the different organisational units.

Updated versions of the documents below will be published soon.

Connexxion
Info for HRM when booking taxi journeys (pdf)
Taxi journey booking form (docx)

TCA
Info for HRM when booking taxi journeys (pdf)
Taxi journey booking form (docx)

Taxi Electric
Info for HRM when booking taxi journeys (pdf)
Taxi journey booking form (docx)

Rates for 2021 are available on Rijksoverheid.nl - taxi (in Dutch)

You will be able to consult a staff welfare officer upon referral by the occupational physician if you are feeling ill at ease, experiencing (workload) stress or if there are personal circumstances that are hindering you in your work or in your reintegration process. Employees with debt problems can also consult the staff welfare officer (please also see AUAS Incapacity Policy, Chapter 6.6). If you are a supervisor, you will be able to consult the welfare officer for questions on the management of your team and your corresponding actions. In relation to identifying trends, for example, within a department, group interventions can take place following consultation. The staff welfare services are part of the AMC Occupational Health and Safety Service and work closely with the occupational physician. The staff welfare officer is able to take part in Employability consultations, which allow action to be taken more quickly.

If you have been ill for a prolonged period, and may not be able to return to your job, a labour expert can be consulted for advice. They will assess whether you are still able to carry out your responsibilities or not or whether this can be achieved through adaptations. If adaptations are no longer an option, the labour expert will recommend other interventions aimed at keeping you within the world of work. In addition, they will provide you and your supervisor with advice if at any point the reintegration process should stall. And if you should end up in a situation where you are receiving benefits (or are likely to) and would like information on the impact on your income and legal position, then the labour expert will be able to clarify things. Consultation of a labour expert will always go through your supervisor, in consultation with the occupational physician.Upon entering the second year of illness, the employer and employee must reassess the progress of the reintegration process (first year evaluation). If an employment assessment has not taken place (not obliged, but highly recommended) then this may impact the assessment of the UWV regarding whether sufficient reintegration efforts have been made. This service is provided by the AMC Occupational Health and Safety Service.

Sometimes employees may be suffering from more complex psychological problems, requiring more specialised support, for example, from a psychologist. Referral to this type of work-related care will always take place at the recommendation of the occupational physician. You will consult with the occupational physician to determine what type of support is most appropriate to your circumstances.

A proper workplace setup will encourage good posture during office hours and can help prevent neck, shoulder or back problems from occurring. In order to determine whether your workplace (or work station) is properly equipped, you may request a workplace assessment from the occupational health and safety adviser at the AMC Occupational Health and Safety Service (Patty Boers +31 (0)20 525 5545/+31 (0)6 4130 1165 / p.boers@amc.uva.nl) or from the occupational health and safety coordinator of your organisational unit.

As you get older, you may find that increased computer screen use puts a lot of strain on your eyes. If so, make sure you take regular breaks and that your workstation set-up is ergonomically sound. The health and safety coordinator can advise you too. If your workstation set-up is ergonomically sound, or if the problems you are experiencing continue after changes have been made to your workstation set-up, VDU glasses may be the solution for you. These are reading glasses that have been designed specifically for people who work on computer screens. The reading distance for normal reading glasses is 30-35 cm; the reading distance for VDU glasses is 50-70 cm.

Application procedure and AUAS contribution

  • To assess whether you need VDU glasses, request an eye examination with a certified optician of your choice. You will be reimbursed in full for the cost of this eye examination;
  • If the eye examination shows that you need VDU glasses, notify your supervisor (the costs incurred will be reimbursed by the relevant organisational unit);
  • You will then be able to go ahead and buy the VDU glasses you need from a certified optician;
  • Before doing this, check whether your healthcare provider will cover the cost of the VDU glasses. If the costs are only covered partially by your healthcare provider or not at all, you will be able to request a contribution from the AUAS for the (remaining) costs;
  • Costs should be claimed from your supervisor under the ‘Other costs’ category via DSPM in the usual way; For more information, see Expense claims and advances in the A-Z list. The following must be included in the itemised invoice at the very least: the cost of the eye examination, frame, lenses and any extras. The following costs will be reimbursed:
    • The eye examination by a certified optician;
    • A contribution of up to € 375.00 (incl. VAT) every three years for the frame and lenses;
    • Although you are free to have extras like anti reflective, scratch-resistant, multifocal and/or transition lenses added to your VDU glasses, you will be expected to cover the cost of these extras yourself.

Once your hearing begins to deteriorate, you may need a hearing aid to continue to function properly. Reduced hearing can lead to difficulties particularly when teaching. Ask for expert advice on the purchase of a hearing aid from the occupational physician or from a hearing care professional.

If the occupational physician or hearing care professional should recommend the purchase of a hearing aid based on a hearing test, then you may apply for a contribution from the AUAS.

  1. Ask for expert advice on the purchase of a hearing aid from the occupational physician or from a hearing care professional;
  2. You will receive a recommendation from the occupational physician or hearing care professional in writing;
  3. In the event of a positive recommendation, you will be eligible for a contribution from the AUAS towards the costs of purchasing a hearing aid;
  4. Inform your supervisor regarding the need for the purchase of your hearing aid;
  5. Purchase the hearing aid at a certified hearing care professional of your choice;
  6. You must first submit the costs of the hearing aid to your own healthcare provider;
  7. If the costs are only covered partially by your healthcare provider or not at all, you will be able to request a contribution from the AUAS based on the (remaining) costs.
  8. The costs will be reimbursed as follows:
    -50% of the (remaining) costs will be reimbursed (inc. VAT), with the contribution capped at €500 (inc. VAT);
  9. The following costs are not reimbursed:
    -any costs incurred from the voluntary excess under your insurance policy;
  10. Employees may apply for a contribution once every three years. However, in the event of necessary interim adjustment, then costs of the hearing aid will be reimbursed again within this three-year period following a positive recommendation from the occupational physician or the hearing care professional, in the manner outlined below.
  11. Costs should be claimed under the ‘Other costs’ category via DSPM in the usual way, please see AZ Expense Claims;
  12. Attach the positive recommendation of the occupational physician or hearing care professional to the claim, as well as the receipt for the purchase of the hearing aid;
  13. Submit the claim on DSPM.

In some cases, physiotherapy may required to tackle physical complaints. You will discuss the type of support you need with the occupational physician. All physiotherapy services are provided by the physiotherapists of the University Sports Centre (USC). Referral will take place through the occupational physician. Physiotherapy can even be provided within a 48-hour period.

In some cases, a multidisciplinary approach can help reduce health problems or teach you to function better ‘independent’ of your complaints. You may be referred to Winnock for such assistance via the occupational physician. Winnock offers programmes that provide you with tools to break the negative spiral. Please visit Winnock.nl to see whether this provider can offer the help you need.

Published by  HR 11 October 2021