Changing your e-mail address

In certain situations it is possible to change your e-mail address, for example when you have officially changed your name or when a spelling mistake was made during the registration of your account. Additionally, in some exceptional circumstances you can change the format of your e-mail address, for example when you have multiple surnames of which you wish to use only one or if your initials spell out an undesirable word.

Change your e-mail address due to name change or spelling mistake

E-mail addresses are automatically generated based on your first names, initials and surname(s) that are in the personnel system SAP. If a spelling mistake has been made, or if you have officially changed your name, this will first need to be changed in SAP. In order to do so, please contact the Servicedesk AC (Administrative Centre). The synchronization process between SAP and our ICT-systems takes place during the night, so it may take up to 24 hours before your name will be registered correctly in all of our systems.

To change your e-mail address, follow these steps:

  • Open a browser and go to the web page
  • Sign in here using your AUAS-ID and your password;
  • Verify whether the data displayed here is correct and scroll down;
  • At the bottom of the page, your current e-mail address is displayed followed by the button ‘Generate e-mail address’. When you click on this button, your current e-mail address is automatically compared to the details that have been synchronized from SAP.

If these details do not match, you will be presented with a new e-mail address that has been automatically generated for you based on the most recent data from SAP. You will be able to either accept or reject* this new e-mail address. Once you accept this new address, your current e-mail address will automatically be converted to an alias in your account to ensure you will not miss out on any communication. The new e-mail address will then automatically be set up as your primary e-mail address.

NB. Checking whether this e-mail address is available and the processing of this request may take up to 5 minutes. In the meantime please do not refresh the web page.

Synchronizing your new e-mail address between all ICT systems may take up to 24 hours. In the meantime you will remain reachable due to the old e-mail address that has been added as an alias.

*Did you reject the automatically generated e-mail address because it still does not contain the correct information, or do you have any other questions regarding this functionality? We kindly request you to contact Servicedesk ICTS.

Change your e-mail address due to the format

In exceptional circumstances, requests regarding changing the format of your e-mail address are taken into consideration, for example when you wish to remove one or more surnames or initials. You can request this by contacting Servicedesk ICTS.

Published by  ICT Services 30 August 2021