Spam prevention

How do you keep your inbox free of spam? Find out on this page.

Because spammers and people with malicious intent are constantly changing their methods, sometimes spam and phishing messages are not recognised by the spam filter. You receive such messages in your inbox. On the other hand, messages that are not spam may end up in the spam folder.

The 'Report message' utility lets you tell Microsoft if a message is spam, phishing, or not spam. By reporting a message you train the spam filter, so similar messages will be better judged by the spam filter afterwards.

The 'Report message' feature is available for personal mailboxes in Outlook (Windows/Mac), webmail and the Outlook app on iPhone and Android.

Manual 'Report message' in Outlook

Office 365 uses the antispam policy to send messages to the spamfolder. Spamrules in Outlook are now obsolete, the rules might even conflict with the antispam policy. If you have spamrules in the Rules and alerts section in Outlook, we advise you to remove them:

  • In Outlook go to File in the ribbon
  • Click the icon Rules and alerts
  • Click the spamrule 'xspameops' or 'xspam'
  • Click Delete and then Yes to confirm

Options for junk email lets you control what is considered spam. You can create a safe sender list, so the spamfilter doesn’t check messages from sources you trust. You can also block messages that arrive from specific email addresses and domains you don't know or trust.

For more options and instructions, see the manual.

Manual Options for Junk Email in Outlook

Phishing is a type of spam in which the sender pretends to be sending an email from a legitimate service or institution (e.g. the AUAS, a bank, etc.), but is actually using a fake email address such as support@hva.nl.

AUAS employees regularly receive emails (i.e. spam) that include requests for AUAS-ID information. These messages are deceptively realistic. A phishing email can often be recognised on the basis of one or more of the following characteristics:

  • not directed at you personally;
  • careless use of language and spelling errors;
  • contains an urgent request asking for your immediate response;
  • includes a request to click on a link in the text. This will lead you to a different web address than that of the Hva, for which you have to login with your password.
  • unusual font and/or colour in the message.

Never reply to such messages and never respond to the requests. These emails were not sent by the AUAS. Never click on the links featured in these emails. If you give them your details, fraudsters could gain access to your personal files and your email inbox.

The AUAS will never ask for the details of your AUAS-ID – neither by email nor by phone. Your AUAS-ID is strictly personal, so you should never provide this information to others.

Read more about phishing and ransomware
Published by  ICT Services 9 November 2021