Frequently asked questions


Your ICT workstation is fitted with a barcode, beginning with LTA or LTB and followed by the year of receipt of your computer, for example 16, 17 or 18. Laptops are replaced every four years, desktops every five years. This allows you to calculate when your ICT workstation is up for replacement.

Laptops managed by the AUAS

In this case, ICTS is responsible for setting up, maintaining and managing your laptop. These laptops come pre-installed with Windows 10, the Office suite (including Word, Excel and Outlook) and the Internet Explorer, Firefox and Chrome internet browsers. You can also use these ICT workstations for printing, storing data and accessing the AUAS WiFi network. Two options are available:

  • Basic: you can install additional software from the Software Center. Due to its user-friendliness, the Standard option is the most common ICT workstation.
  • Personal: this option comes with the same functionalities as the Standard variety, but it also offers the ability to install software that is not available from the Software Center.

Self-managed ICT workstation

In this case, you are responsible for setting up, maintaining and managing your ICT workstation.You can install the Office suite (Office 365 ProPlus) on your own ICT workstation from hva.nl/downloadoffice. Other software is available via the software repository.

ICTS offers laptops in three sizes:

13.3, 14 and 15.6 inch. You can choose the size of your preference when making an appointment.

Get in touch with the ICT contact person of your faculty or organisational unit.

The ICT contact person. You can find the ICT contact person for your faculty or organisational unit in this overview.

All old ICT workstations will be delivered to Milieu PC, where all data and settings will be deleted. If possible, the computer will be repurposed at a non-profit organisation or foundation. If your computer cannot be repurposed, it will be recycled in an environmentally friendly way.

If you believe that your ICT workstation can last longer than the customary four or five years, you can indicate this in your reply to the replacement appointment email. This allows us to observe the highest possible degree of sustainability.

Can I purchase my old ICT workstation?

AUAS ICT workstations that have reached the end of their lifespan can be purchased at an attractive rate. To do so, get in touch with Milieu PC's staff sale. There is no guarantee that the ICT workstation you purchase will be your own. AUAS and the UvA are not involved in the sales process. Please note: the device you purchase will have been completely wiped by Milieu PC, meaning that UvA data and applications will no longer be available. You will also need to reinstall Windows yourself or ask Milieu PC to do it for you.

Published by  ICT Services 30 April 2021