Amsterdam University of Applied Sciences

Service Points and Customer Service Desks

At AUAS Service Points you can arrange a wide range of matters relating to education, administration and facilities. At Customer Service Desks, among other things, you can ask questions, make comments, report faults and submit complaints. Opening hours may vary.

The AUAS has the following Service Points:

Fraijlemaborg First floor Atrium
Kohnstamm building Room 00A29
Leeuwenburg Next to reception ground floor
Wibaut building  Ground floor

Please note: The Benno Premsela Building, Koetsier Montaigne building and Muller-Lulofs building do not have service desks. Instead, you can visit the Service Points at the Kohnstamm building or Wibaut building.

At a Service Point you can arrange a wide range of matters relating to education, administration and facilities. You can get information about timetables and enrolments, activate your student ID card, get help with setting up Wi-Fi or hand in found items and collect lost items. The range of available audio-visual equipment and laptops may vary per location or faculty.

The AUAS has the following Customer Service Desks:

Dr. Meurer building Room A1.58
Nicolaes Tulp building Room B.125

You can go to a  Customer Service Desk to arrange a wide range of matters, such as:

  • Activating your AUAS card. You need a credit balance on this card to pay at the snack and drinks vending machines. Take along a valid proof of identity when you want to activate your card.
  • Help with Wi-Fi and changing passwords.
  • Booking classrooms/rooms/communal study areas.
  • Borrowing audio-visual equipment. The range of available audio-visual equipment and laptops may vary per location or faculty.
  • Issue of service cards and laptops.
  • Receipt and issue of lost and found items and incoming goods.

Published by  Facility Services 2 August 2019