Instruction videos and getting in touch

Qualtrics has a good support center. You will find extensive documentation there. In addition, there are Basecamp instruction videos and you can contact Qualtrics' support center to admit a support ticket. To make use of the latter two, you need to follow the next steps:

1. Head to
2. Log In
3. Go to help (top right)
4. Choose 'Support site' if you want video instructions and follow step 5, or choose 'Contact support' and continue with step 6.
5. For video instructions choose 'Training on XM Basecamp'.
6. Go to Log In (top right) and choose 'Sign in with SSO'.
7. Fill in 'hva' at Organization ID
8. You are now either in the Basecamp site with videos or in the support center to admit a support ticket.

Problems signing in?

If you are unable to log in at Qualtrics, first make sure that your HvA-ID and password are correct. You can check this by logging in to in an 'incognito or InPrivate' browser window. If you still can't log in, please contact the ICTS Service Desk, 020-595 1402 or

Technical support for FG and FBSV

Please contact for technical support questions or more information about possibilities.

Published by  ICT Services 20 September 2021