'Asking for help should be normal'

17 Mar 2023 09:00 | Student Affairs

The AUAS has a place on each campus where students can go with their questions and problems or simply for a listening ear. We have provided this service to help students through their degree programme.

Imagine that you feel lonely at university: how do you make friends? You're struggling to make ends meet: where do you turn? Or you’re caring for a family member alongside your studies: how do you combine the two?

AUAS considers it important for students to get personal help if they are having trouble with something. As a result, we now have Student Info: a desk where students can go if they have a question, want help or guidance or simply need a listening ear. You can also call, message or email Student Info.

If necessary, Student Info will refer you to one of the facilities offered by AUAS such as student counsellors, student psychologists, additional language assistance, study choice coaches, fear of failure training courses and so on. "Asking for help needs to become normal and we’re happy to contribute to that", says Imane B’lyou, team leader of Student Info (in the middle of the photo). "We offer students a listening ear and help them with the obstacles they experience during their degree programme. All students need to feel comfortable in their own skin and enjoy their studies."

The people who work at Student Info are also students themselves, which lowers the threshold. One of them is nursing student Isra Suwandhy (on the right in the photo): "I like looking after people. When I first came here, I didn't know where to turn with certain questions either. That’s why I'm happy to help fellow students find their way. The other day, someone said to me, 'Thank you for making time for me.' That kind of thing is why I do it!"

Student Info helps you out

  • Are you a student or colleague? Visit a Student Info location on one of our campuses or consult Student Info at MyAUAS.
  • If you would like to learn more about this service, contact studentinfo@hva.nl.