1. Undesirable conduct
The person who is confronted with undesirable conduct may complain about such to the counsellor or to the Complaints Commission for Undesirable Conduct. Undesirable conduct may occur in various ways. Examples of undesirable behaviour are aggression, violence, harassment and discrimination.
Download the regulation undesirable conduct
2. Confidential adviser undesirable conduct
The person confronted with undesirable conduct may discuss it with the confidential adviser and attempt together with that person to bring the undesirable conduct to an end. An adviser is attached to each institute and the contact details concerned are to be found on the college website at the page confidential adviser undesirable conduct.
3. Complaints Authority
The Complaints Authority for Undesirable Conduct considers complaints about undesirable conduct. Should a complaint be declared valid, whether in whole or in part, the Complaints Authority can advise the Executive Board to take measures. The Complaints Authority consists of three members and three deputy members all appointed by the Executive Board. The Complaints Authority is assisted by a secretary. Correspondence for the Complaints Authority should be addressed to:The Complaints Authority for Undesirable Conduct of the Hogeschool van Amsterdam
4. Lodging a complaint
Complaints regarding undesirable conduct can be handed both to a counsellor and to the Complaints Authority for Undesirable Conduct. Normally a complaint of undesirable conduct will be discussed in the first instance with a counsellor and only then will it be determined whether the complaint is to be drawn to the attention of the Complaints Authority for Undesirable Conduct.
Lodging a complaint, at the attention of the secretary: mr. O. Jungst
You can use this form: Complaints Loket BBK(opens in new window)
The secretary of the Complaints Authority for Undesirable Conduct can also be reached through the secretariat of the Legal Department firstname.lastname@example.org.
5. Those who may lodge a complaint
Staff and students, extraneous students and observers may all complain of undesirable conduct.
6. Period within which complaints are to be lodged
It is recommended that complaints of undesirable conduct be raised as soon as possible. For emotional reasons or otherwise it is not always possible for those making the complaint to be in a position to lodge a complaint with the organisation without delay. It is therefore possible to make a complaint after some time, but not more than one year after the deregistration or dismissal. It should be taken into account however, that the longer ago it was that the occurrence which is the grounds of the complaint took place, the more difficult it is for the Complaints Authority to give well-founded judgement.
7. Treatment of the complaint
Should a complaint be dealt with by the Complaints Authority for Undesirable Conduct this usually results in an oral treatment of the complaint in which both the person complaining and the accused are given the opportunity to be heard. Should a complaint be declared grounded in whole or in part, the Complaints Authority is to advise the Executive Board to take the necessary steps.
8. Simplified process and protest
In some cases the Chair of the Complaints Authority may dismiss the complaint at once. This occurs when the Chair is of the opinion that the complaint is manifestly inadmissible or where the Complaints Authority is considered not competent to deal with the complaint. In that case no oral treatment takes place and the Chair sends the judgement to the complainant by post. Should a complainant not be in agreement with such decision he or she may give notice of such in writing within two weeks of the decision being taken. The notice of protest is to be addressed to the secretary of the Complaints Authority for Undesirable Conduct. The complaint is still to be dealt with should a notice of protest have been submitted.
9. Costs of the proceedings
No charges are made for procedures conducted by the Complaints Authority for Undesirable Conduct.